Uber is looking to develop and strategize support solutions for exceptional customer experiences across mobile, web, and voice platforms for their new businesses, utilizing best-in-class technologies like AI/machine learning.
Requirements
- 4+ years experience delivering highly successful web or mobile products with your signature all over them
- Strong understanding of core product management practices, including roadmap planning, stakeholder management, and cross-functional collaboration.
- Strategic 0 to 1 business experience
Responsibilities
- Drive innovation, definition, deliverables planning (roadmap) and design of entirely new Uber products and product features to deliver against team and company goals.
- Make tradeoff decisions based on technical and business insights and experimentation
- Monitor and measured launched products and feed insights back into the product development process to drive growth
- Work closely with the Core Product team and a massive global community operations organization to build efficient and scalable customer support experiences.
- Be incredibly truth-seeking. Collect whatever data is necessary to inform product direction, whether in the form of competitive intel, user behavior or other business metrics.
- Drive cross-functional team to set qualitative objectives and quantitative goals.
- Clearly communicate product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal stakeholders to Uber executives, employees, and customers
Other
- Internalize and deeply understand Uber's mission and strategies, as well as the mission and objectives of your specific team.
- Distill vision and strategy for the team, get all members of cross-functional team superpumped.
- Solicit and welcome critical feedback.
- Requires challenging all members of cross-functional team (engineering, design, data science etc.) to think boldly and creatively and then funnel that energy into concrete products and execution plans.
- Passion for Uber's mission and the company's hybrid technology / operations nature.
- A deep desire to grow and learn
