Jacuzzi Brands is seeking an experienced sustaining Product Manager - IoT to oversee and maintain our SmartTub IoT ecosystem, including hardware modules, firmware, and mobile application. The majority of this role will focus on sustaining product management, ensuring post-launch SmartTub products continue to meet high standards of performance, reliability, and customer satisfaction.
Requirements
- IoT device knowledge, embedded microcontrollers, cellular modem integration, and API interactions.
- Proficient in SQL for reporting and Python for automation and issue resolution, with the ability to develop automated tests for firmware and app performance validation.
- Hands-on knowledge of embedded microcontrollers, cellular IoT devices, and mobile app integration
- Strong technical problem-solving skills, with the ability to troubleshoot, write code for issue resolution, and generate actionable reports
- Experience supporting new product introductions, including SKU setup and verification of system operation prior to customer and dealer use
Responsibilities
- The Sustaining Product Manager will manage the ongoing operation and maintenance of SmartTub hardware modules, firmware, and mobile applications across hundreds of spa models.
- Responsibilities include testing and validating firmware and app updates, coordinating incremental releases, and ensuring smooth rollouts to the installed fleet.
- The role also involves advising leadership on product enhancements, deactivating legacy devices, and maintaining overall system integrity.
- Technical expertise is required, including IoT device knowledge, embedded microcontrollers, cellular modem integration, and API interactions.
- Candidates must be proficient in SQL for reporting and Python for automation and issue resolution, with the ability to develop automated tests for firmware and app performance validation.
- Strategic responsibilities include supporting migrations (e.g., from 3G to LTE), analyzing IoT support call trends, and recommending process improvements, system upgrades, and best practices to enhance the SmartTub ecosystem.
- Involvement in new product introduction, including setting up new SKUs in our systems and verifying correct operation before customer and dealer use.
Other
- The majority of this role will focus on sustaining product management, ensuring post-launch SmartTub products continue to meet high standards of performance, reliability, and customer satisfaction.
- Collaboration with internal teams, including SmartTub development, manufacturing, operations, and support, is essential.
- The candidate will coordinate with external partners to resolve operational issues, manage configuration changes, and ensure consistency.
- They will also work closely with dealers and internal support teams to troubleshoot daily technical and operational issues and provide actionable solutions for escalated customer concerns.
- Customer and dealer engagement is a key aspect of this role.
- Product Manager must be willing to work onsite in Chino, CA at least 3 days a week.
- 5-10 years of experience in Product Management, Product Development or related fields
- Proven experience as a Sustaining or Product Manager for hardware and software IoT products
- Demonstrated ability to manage multiple priorities in a fast-paced, post-launch environment
- Ability to navigate complex cross-functional ecosystems
- Excellent communication and collaboration skills across internal teams and external partners
