DGA Security is seeking a Product Manager to oversee the functional execution of Live Video Monitoring operations across Sales, Technical Services, Installation, and Monitoring teams to ensure operational efficiency, customer satisfaction, and profitability.
Requirements
- Strong background in live/remote video monitoring systems, security services, or technical operations.
- Expertise in video monitoring technologies, installation processes, and monitoring center workflows.
- Proficiency in data analytics and tools for reporting and insights.
- Experience with AI-driven video analytics or advanced surveillance systems.
- Familiarity with compliance and privacy standards related to video monitoring.
Responsibilities
- Oversee the technical aspects of Live Video Monitoring operations, ensuring optimal system functionality and rapid issue resolution.
- Partner with the Technology and Sales Engineering teams to implement system upgrades and troubleshoot challenges.
- Support Technical Services through optimization of installation and burn in process as well as continuous evaluation and optimization of existing systems.
- Ensure seamless installation of live video monitoring systems, ensuring proper coordination and scheduling across all teams.
- Develop and monitor installation KPIs to maintain consistency, timeliness, and quality across projects.
- Oversee the monitoring team to ensure adherence to service-level agreements (SLAs) and standard operating procedures (SOPs).
- Leverage operational data to assess performance, identify trends, and recommend improvements across Sales, Technical Services, Installation, and Central Station Monitoring functions.
Other
- 7+ years of experience in product management, operations, or a similar role, with a focus on cross-functional coordination.
- Bachelor’s degree in business administration, operations management, information technology, or a related field.
- Certification in Project Management (PMP) or similar credentials.
- Proven ability to lead cross-functional teams and drive operational success.
- Exceptional project management, communication, and problem-solving skills.
