American Eagle Outfitters is looking to build its Loyalty/Credit card program online and in stores, aiming to drive incremental value and create magical customer experiences. The goal is to elevate the Loyalty program as a strategic growth driver by embedding a customer-first and omni-channel focus.
Requirements
- 3+ years of experience in Product Management
- 3+ years related experience in digital/ecommerce and store technologies
- Demonstrated understanding of the techniques and methods of modern product discovery and product delivery
- Ability to partner and figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative
- Ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation & planning skills
- Experience with agile development
Responsibilities
- Partner to build the Technology roadmap – this person will have a dedicated focus on bringing features to life for our customers that drive new enrollments into the program or drive shopping engagements for existing customers.
- Develop and prioritize features based on customer and business value and understand the art of sequencing their delivery within an agile framework.
- Analyze user feedback, data, and competitive landscape to identify new product opportunities and enhancements.
- Proactively identify opportunities and issues, work with internal partners to understand options and execute solutions.
- Engage business stakeholders and partners throughout project execution to ensure deliverables align with business goals and objectives.
- Synthesize business requirements, identify areas of uncertainty, recommend solutions and gather buy-in from relevant stakeholders.
- Define metrics of success and analyze results for all launches & A/B tests.
Other
- Bachelor's Degree
- Preferable to have experience handling Loyalty or Credit Program
- Demonstrated collaborative skills and ability to work well within a team
- Ability to concurrently manage multiple projects in various phases of ideation, execution, or delivery
- Ability to work with and influence peers and senior management
