JPMC is looking to solve the problem of delivering high-quality products that resonate with clients and exceed customer expectations through product innovation and successful launches.
Requirements
- Advanced knowledge of the product development life cycle, design, and data analytics
- Applied experience in a variety of AI and machine learning techniques and technologies
- Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners
- Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning
- Experience working with Agile methodology and best practices
- Advanced degree in Computer Science, Engineering, Data Science, or a related field is preferred
- Experience working in or with customer service operations is preferred
Responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Analyze contact volumes and customer journey/friction points across various channels to drive product feature prioritization
- Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members
- Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance
Other
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment
- Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes
- Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors
