The business problem is to provide operational support to the Mortgage Capital Markets Operations and ensure plans and initiatives are executed in support of the business strategies and objectives, while complying with governing regulations, internal policies, and procedures at Scotiabank.
Requirements
- Developing and maintaining business advance file specifications
- Data integration
- Troubleshooting and resolving production issues
- Creating and maintaining policies and procedures
- User acceptance testing (UAT) of various business applications
- Managing product initiatives
- Understanding of supported mortgage products
Responsibilities
- Onboarding, integration with clients to the platform, coordinating with back office on account setup, cash management / treasury services
- Manage data integration by developing and maintaining the business advance file specifications used to capture all required loan activity
- Act as primary technology client contact and liaison between client and vendor/internal technology teams to troubleshoot and resolve production issues
- Create and maintain policies and procedures around business functions and the adherence of the firm and client's privacy and security policies
- Facilitate the collection of data and document requirements for user interface defects, enhancements, and execute user acceptance testing (UAT) of various business applications
- Manage various product initiatives for the business while balancing expectations of various stakeholders
- Develop a robust understanding of supported mortgage products and address internal inquiries in a timely & professional fashion
Other
- College degree or prior work experience required
- Champions a customer focused culture to deepen client relationships
- Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles
- Location(s): United States : Texas : Houston
