Cross River is looking to transform its partner experience by building products that streamline complex workflows and create a seamless experience for their partners, ultimately driving efficiency and productivity across business lines.
Requirements
- Experience with successfully building and managing customer facing products
- Experience in working with design and basic understanding of design tools (Ex: Figma)
- Experience with writing requirements for engineering teams
- Experience with FinTech, API, SaaS Onboarding processes
- Experience with Microsoft Dynamics or other Customer Relationship Management tools
- Experience with JIRA or other project management tools
Responsibilities
- Partner with design and engineering to build an innovative and easy to use platform for our partners
- Build and manage internal tools to help drive improvements to the onboarding experience for our partners
- Maintain a product roadmap, working cross-functionally to align resources and deliver on objectives
- Track user needs and requirements, translating them into actionable product features and enhancements
- Drive the implementation of process improvements and change management initiatives, ensuring seamless adoption and integration of new solutions
Other
- Strong analytical and problem-solving skills, with the ability to identify opportunities for efficiency and improvement
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
- 2+ years' experience in a Product Management role
