CallTrackingMetrics is looking to hire a Product Manager, Partnerships & Integrations to help shape the product strategy and roadmap for their integration and technical partners, ultimately improving CTM's products and services and driving adoption.
Requirements
- Experience working with APIs, webhooks, and third-party integrations (evaluating, scoping, and shipping partner-driven features)
- Experience creating technical documentation, user guides, online help articles, reference material, and other forms of user assistance content for technical and non technical audiences
- Firm understanding of the systems development life cycle (SDLC)
- Strong working knowledge of documentation tools
Responsibilities
- Define and execute the product roadmap in collaboration with cross-functional teams, ensuring alignment with business goals and customer needs.
- Own the strategy and lifecycle of third-party integrations, APIs, and partner-driven capabilities, ensuring they deliver value to customers and drive adoption.
- Evaluate potential partners, understand their technical requirements, and guide integration design to ensure scalability, reliability, and interoperability.
- Conduct user research and analyze customer feedback, market trends, and internal insights to prioritize features and improvements that drive product value.
- Own the backlog and feature prioritization, ensuring a structured and data-driven approach to product development.
- Develop and maintain clear, well-structured product requirements documentation (PRDs, user stories, acceptance criteria) for new features and enhancements.
- Collaborate with QA and Engineering to validate feature implementations through user acceptance testing (UAT), ensuring high-quality releases.
Other
- A bachelor's degree in technology, information systems, communications or related field preferred
- 3-5+ years experience as an effective Product or Project Manager, with technical writing experience. Experience in a SaaS company preferred
- Skilled at resolving a wide range of issues in creative and practical ways
- Strong attention to detail and organization
- Strong communication skills and the ability to communicate with anyone
