Global Payments is looking to improve credit-card transaction acceptance for its Active Advantage membership program by optimizing payment performance and reducing friction in the payment process.
Requirements
- Demonstrated ability to interpret and act on authorization, settlement, and chargeback data.
- Familiarity with key payment concepts including issuer response codes, BIN behavior, merchant category codes (MCC), charge descriptor optimization, and retry logic.
- Proficiency in data visualization or analytics tools (e.g., Power BI, Looker, Tableau, SQL).
- Experience designing or managing dashboards that track granular transaction metrics and trends.
- Understanding of regional compliance obligations for recurring billing and refunds.
- Deep domain expertise in payments, including practical understanding of issuers, acquirers, card networks, merchant IDs (MIDs), BIN behavior, and descriptor strategy.
- Fluent in how authorization decisions are made and how to influence them through data, configuration, and process improvements.
Responsibilities
- Serve as the product owner for payment acceptance across all Active Advantage merchant accounts and regions.
- Partner with Global Payments, Finance, and Engineering to monitor, analyze, and improve transaction authorization performance.
- Design, maintain, and continuously refine deeply detailed dashboards that monitor payment outcomes at multiple levels — including issuer, bank, BIN, processor, merchant ID, and customer cohort.
- Analyze patterns by agency and client groupings to understand where acceptance varies and lead structured initiatives to close performance gaps.
- Work directly with payment partners to optimize presentment strategy (including MCC, descriptor, routing, and retry logic).
- Ensure all payment activity complies with regional recurring-payment regulations in the U.S., U.K., and Australia.
- Collaborate with Data and Finance to reconcile payment data and improve transaction visibility, accuracy, and reporting reliability.
Other
- Bachelor’s degree or equivalent practical experience.
- Minimum 6 years of relevant experience in payments, acquiring, or financial operations, ideally with exposure to recurring billing or large-scale e-commerce.
- Experience collaborating cross-functionally with data, engineering, and finance teams.
- Prior experience working for or with a payment processor, acquiring bank, card network, or large-scale merchant.
- Strong communication skills with the ability to translate technical detail into actionable insight.
