At Cisco, the business problem is to drive the growth and adoption of the Cisco Network Platform and PINs by empowering partners and customers with innovative, secure, converged, and scalable solutions, and to enable applications to deliver customer return on investment through the Enterprise Networking Cloud (ECN) platform.
Requirements
- Experience in networking, cloud solutions, or related technologies, with familiarity in Cisco ECN’s product portfolio.
- Strong network management and cloud platform knowledge.
- Solid understanding of data telemetry, analytics, and integration requirements for platform adoption.
- Familiarity with APIs, cloud platforms, and professional services enablement.
- Experience with Cisco CX frameworks, methodologies, and tools.
- Background in data science or experience working closely with data teams on telemetry and analytics projects.
- Certifications in product management, networking, or security (e.g., Certified Scrum Product Owner, Certified Information Systems Security Professional-CISSP, Cisco certifications)
Responsibilities
- Develop and deploy new offers to simplify the portfolio and drive ECN platform adoption.
- Define engineering strategies aligned with product roadmap for ECN and customer experience (CX) objectives.
- Partner with CX Data Lake/EDF and ECN Data Science teams to develop telemetry requirements for advanced analytics supporting new platform adoption capabilities.
- Serve as the platform advocate with customers and field teams, showcasing how ECN meets their needs.
- Collaborate with Platform PM Team for building required telemetry needed for platform user acceptance.
- Engineering liaison with CX Product Management (CXPM) to intake, evaluate, and prioritize technical requirements for new ECN/CX initiatives.
- Collaborate and support CX Delivery teams globally to enable professional services by ensuring technical readiness, while driving alignment with service capabilities for ECN.
Other
- 8+ years of related experience in a product management, technical product management, or a related role with a focus on collaborating with engineering teams.
- Ability to collaborate with cross-functional teams, including engineering, product management, sales, delivery and data science.
- Excellent verbal and written communication skills to successfully convey technical concepts to both technical and non-technical partners.
- Demonstrated ability to align technical initiatives with business goals and customer needs.
- Strategic and creative problem solver with strong business insight and a take-charge approach to addressing challenges.
