Global Payments is looking to consolidate its hardware portfolio under the Genius brand and drive the strategy, development, and lifecycle of next-generation in-store hardware platforms to ensure a unified merchant experience across various channels.
Requirements
- 6–8+ years of product management experience, ideally in POS hardware, payments, IoT devices, or related in-store technology.
- Proven experience bringing hardware products from concept to market (roadmap, prototyping, testing, launch, lifecycle).
- Demonstrated ability to work with offshore OEM/manufacturing partners, BOMs, NREs, and certification cycles (e.g., PCI, EMV, CE/FCC/UL).
- Technical acumen with the ability to translate merchant and market needs into product requirements and engineering deliverables.
- Experience in a software development or hardware-software integration environment, especially within payments, POS, or IoT and edge device ecosystems.
- Background in embedded systems, firmware, or payment software integration alongside hardware product management.
- Familiarity with Agile methodologies and experience delivering hardware and software roadmaps in parallel.
Responsibilities
- Own, manage, and communicate the roadmap for assigned hardware devices; and device management (MDM) platforms
- Develop go-to-market packaging and launch strategies in partnership with product marketing, sales enablement, and dealer channels.
- Build comprehensive business cases that assimilate technical, financial, and customer insights to inform decision-making, prioritization, pricing, and long-term product value.
- Partner with engineering, QA, IT, legal, procurement, marketing, and payments teams to define product goals, requirements, and certification milestones.
- Lead structured and repeatable market research processes including industry analyst reports, merchant surveys, pilot feedback, and competitive benchmarking.
- Facilitate requirements workshops with merchants, dealers, and enterprise clients to validate hardware needs and ensure solutions meet expectations for functionality, reliability, and compliance.
- Collaborate with technology architecture, ODM partners, and certification bodies (PCI, EMV L1, L2, L3, FCC, CE, UL) to validate designs, direct testing, and support delivery teams throughout execution.
Other
- Bachelor’s or Master’s degree in Engineering, Industrial Engineering, Engineering Management or MBA (or equivalent combination of relevant training and experience).
- Strong external-facing experience with merchants, enterprise clients, dealers/resellers, or channel partners.
- Track record of cross-functional leadership, driving alignment across engineering, QA, marketing, sales, legal, procurement, and support.
- Professional services or client-facing experience, particularly in supporting enterprise retail or restaurant deployments.
- Strong understanding of omni-channel ordering and payment flows, including mobile, kiosk, handheld, and in-store POS integrations.
