Sumsub is looking for a Product Manager with strong APAC market expertise to bridge clients and developers to deliver high-quality, scalable solutions for their KYC onboarding automation and feature development.
Requirements
- 3+ years of experience in product management, quality assurance, or a related technical role (e.g., presales, L3 technical support, QA automation, or software development).
- Strong technical background — able to understand APIs, automation frameworks, and test environments, and to engage meaningfully in discussions with engineers.
- Hands-on familiarity with product lifecycle management and project tools such as Jira, Confluence, and similar systems.
- Comfortable analyzing data and writing basic SQL queries to support product quality and performance insights.
- Basic knowledge of AI/ML: understanding key concepts and applying algorithms in practice would be an advantage.
Responsibilities
- Developing and enhancing automation features for KYC onboarding.
- Defining and prioritizing product initiatives to improve accuracy, efficiency, and compliance.
- Working closely with engineering, data science, and compliance teams to drive innovations in automation.
- Exploring and implementing LLM, OCR, and AI/ML solutions to optimize processes.
- Monitoring key quality and performance metrics, identifying areas for improvement.
- Collaborating with key stakeholders to define requirements and validate hypotheses.
Other
- Deep understanding of the APAC market — including regional product, client, and regulatory nuances.
- Prior experience working with APAC-based clients or development teams is highly preferred.
- Proven ability to bridge communication between clients and developers, translating business needs into actionable technical requirements.
- Strong organizational and communication skills; able to present complex technical issues in a clear, structured, and client-friendly manner.
- Self-driven and proactive in identifying product or process gaps and proposing scalable solutions.
- Fluent English required; Mandarin or another APAC regional language is a strong advantage.
- Mandarin or another APAC regional language is a strong advantage.
