Capitol Federal is looking to improve the strategy, development, and performance of its consumer deposit and consumer loan products, with a specific focus on enhancing customer experiences like account onboarding.
Requirements
- In-depth knowledge of retail deposit and consumer loan products
- Understanding of pricing strategies, interest rate risk, and portfolio performance metrics
- Familiarity with applicable banking regulations (e.g., Truth in Savings Act, Regulation E, Fair Lending, etc.)
- Knowledge of agile product management practices, including backlog management, sprint planning, and outcome-driven roadmapping.
- Experience with value stream mapping, service design, or process improvement methodologies (Lean, Six Sigma, Design Thinking).
- Familiarity with digital onboarding and servicing tools for core banking products
- Experience managing deposit and/or loan portfolios with measurable performance results
Responsibilities
- Lead the strategy and execution of product plans for all core retail deposit and loan products , while also driving targeted improvements to key customer journeys (e.g., onboarding and additional account opening)
- Develop and maintain product roadmaps in alignment with market trends, regulatory changes, and customer expectations.
- Conduct market, competitor, and customer analysis to guide pricing, feature sets, and channel strategy.
- Define and prioritize business and functional requirements, including writing user stories, acceptance criteria, and facilitating backlog refinement sessions with cross-functional teams.
- Use value stream mapping and process analysis to identify friction points and opportunities in customer and operational workflows.
- Monitor product performance through KPIs, including adoption, utilization, balances, and profitability; initiate changes as needed.
- Maintain interest rates for each product across all systems.
Other
- Strong analytical, communication, and cross-functional leadership skills
- Experience in cross-functional agile or product team environments.
- Bachelor’s degree or equivalent work experience in banking, finance, or a related field
- 3+ years in product management or strategic roles, preferably in retail banking
- Must comply with current applicable laws, regulations and bank policies and procedures.
