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Product Manager, Rider Support

Waymo

$204,000 - $259,000
Aug 1, 2025
Phoenix, AZ, US
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Waymo is looking to bring its fully autonomous driving technology to market by developing simple solutions for complex problems and orchestrating cross-functional efforts to safely drive Waymo's technology and the products it enables forward.

Requirements

  • 5+ years of product management experience at a highly technical, large scale organization
  • Demonstrated ability to develop a roadmap out of a large, unstructured space
  • Technically adjacent skills such as prior engineering or PM on technical product experience

Responsibilities

  • Develop a deep understanding of the Rider Support experience
  • Understand the role of each cross-functional team (operations, safety, on-call, regulatory, and legal) in critical and egregious events
  • Develop a clear point of view on goals and prioritization, including success metrics
  • Design operations workflows that enable world class customer service and support

Other

  • Strong bias-to-action, independence, and ability to execute
  • Strong written and verbal communication skills
  • Experience working with legal and public policy
  • MBA degree and/or consulting experience