The ACLU seeks a Product Manager to drive product development for their fundraising CRM and data management product, services, and platforms to support the organization's nationwide fundraising program and accelerate its mission.
Requirements
- Familiarity with CRMs, especially Salesforce and Blackbaud products (ie: NPSP, NGOC, BBCRM).
- Experience working with or managing technical vendors.
- Strong understanding of digital security, accessibility, and privacy issues
- Experience in launching successful digital products, including shaping and driving strategies for infrastructure and data management.
- Experience working on cross-functional product teams of engineers, designers and analysts to ideate, build and deploy digital products.
- Capable of writing product briefs and/or specs in order to define requirements for the design and engineering phases of product development.
- Demonstrably strong customer and stakeholder empathy including using this empathy to ask questions and build solutions that address explicitly defined needs.
Responsibilities
- Collaborate with other product leaders to create and execute on the product roadmap for products that support the ACLU's nationwide fundraising program.
- Work closely with stakeholders to explore and identify product requirements for projects added to the tech team's roadmap.
- Build strong relationships with stakeholders in Technology, Development, MarComms, Organizing, and Privacy & Data Governance to understand their department-specific needs.
- Manage timely updates and communications about the projects and workstreams for your team, adopting the best format and channel for different stakeholder or user groups.
- Help establish product-driven success metrics for projects you lead.
- Collaborate closely with engineers, SMEs, and others to explore problem areas and ensure designed solutions best solve well-defined problems.
- Work with the Analytics team to understand how products are performing and where further optimizations are needed.
Other
- Be committed to advancing the mission of the ACLU
- Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
- Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts
- Strong written, oral, and interpersonal communications skills and the ability to make decisions and implement projects in a team-oriented environment
- Experience in nonprofit or campaign fundraising, education, advocacy or rapid-response environments strongly preferred.
