Enhance and optimize the way products are delivered to customers efficiently and consistently within Small Business Card, Branded Chase Card Services.
Requirements
- 5 or more years of experience or equivalent expertise in program/project management, product delivery or a relevant domain area
- Strong understanding of delivery of customer experiences and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Proficient knowledge of the product development life cycle, design, and data analytics
Responsibilities
- Leads end-to-end product delivery lifecycle and processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management and release activities across service, operations, product, technology, design and data partners and collaborates to ensure adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Governs product standards, hygiene and controls
- Coordinate with Product Owner/Area Product Owners on product roadmap planning, optimize prioritization and bring transparency to health of initiatives – owns coordination of the overall Small Business Card Roadmap.
- Leads a team of high-performing program and release managers to drive consistent management of critical programs with quality that results in early risk and issue identification/mitigation and enables communication and transparency with stakeholders.
Other
- Exceptional executive communication skills – ability to connect and synthesize impacts across multiple complex programs and deliver clear messages with leadership on status, timing and risks to delivery
- Strong and proven executive stakeholder management skills
- Demonstrated executive reporting and presentation skills
- Demonstrated ability to execute operational management and change readiness activities
- To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
