AI is redefining how work gets done, and at Microsoft, we’re leading this transformation—empowering every employee with Copilot and reimagining every business process with AI agents. Customer Experience is one of the most critical areas where AI can deliver breakthrough engagement, personalization, and satisfaction across the entire journey. Agentic applications are turning systems of record into systems of action—driving decisions and outcomes, not just storing data. We’re looking for a visionary Product Marketing Director, Agentic Customer Experience to shape the future of customer experience with Dynamics 365. This role is about thought leadership, bold storytelling, and disruptive go-to-market strategies that position Dynamics 365 as the leading agentic solution for modern businesses.
Requirements
- Experience leveraging AI for content generation and to accelerate execution.
- Experience in Customer Experience/Customer Relationship Management (CRM) and direct-to-customer marketing
Responsibilities
- Develop a clear understanding of the market landscape and execute outbound awareness and pipeline generation marketing campaigns to position Dynamics 365 as essential to modern customer experience transformation.
- Harness AI and agents to accelerate content creation, campaign execution, and marketing innovation.
- Deliver high-impact content across web, events, social, and enablement channels to drive engagement and adoption.
- Build and optimize programs that drive awareness, pipeline, and loyalty.
- Craft compelling messaging and stories that showcase how AI and agents elevate customer experiences across industries.
- Own, manage, and execute customer evidence for the customer experience (CX) portfolio for written stories, videos, and on-stage speakers.
- Define success metrics and continuously refine strategies for maximizing impact of marketing campaigns.
Other
- Master's Degree in Marketing, Computer Science, Business or related field AND 4+ years experience in product marketing
- Bachelor's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in product marketing
- 6+ years experience in product marketing, including leading outbound marketing, campaigns and content strategy.
- Master's Degree in Marketing, Computer Science, Business or related field AND 8+ years product marketing
- Bachelor's Degree in Marketing, Computer Science, Business or related field AND 12+ years experience in product marketing
- Partner with engineering, sales, and customer success teams to align product vision with marketing execution.
- Embody our Culture and Values
