Progress (Nasdaq: PRGS) is looking to support customer marketing initiatives for MarkLogic and Semaphore—two cornerstone data and semantic solutions in the Progress Data Platform by bringing customer success stories to life, strengthening advocacy programs, and supporting lifecycle marketing campaigns that drive adoption, retention, and expansion.
Requirements
- Exposure to data, analytics, or AI-driven software solutions.
- Familiarity with customer advocacy, lifecycle, or community marketing programs.
- Comfort working with cross-functional technical and marketing teams in a global organization.
- Demonstrable AI skills in the development of content creation and sales aids.
Responsibilities
- Support the execution of customer marketing programs that celebrate customer success and increase product adoption.
- Help create customer-facing assets—case studies, testimonials, success videos, and spotlights—showcasing measurable impact and ROI.
- Maintain and update the customer advocacy library and assist in coordinating customer participation in references, events, and analyst briefings.
- Conduct basic data and sentiment analysis on customer engagement metrics to inform future programs.
- Draft and edit content for newsletters, webinars, and community features highlighting customer innovation and outcomes.
- Collaborate cross-functionally to ensure consistent messaging and storytelling across campaigns and platforms.
- Partner with Customer Success, Product Marketing, and Demand Generation to assist with retention and expansion campaigns.
Other
- 1–3 years of marketing experience—preferably in product marketing, customer marketing, or a related B2B SaaS/software marketing role.
- Strong writing and storytelling skills with a customer-centric mindset.
- Detail-oriented, proactive, and comfortable managing multiple projects in a fast-paced environment.
- Bachelor’s degree in marketing, communications, business, engineering or a related field.
- Analytical and curious, eager to use data and feedback to guide program improvements.
