BuildingLink is looking for a customer-obsessed Product Operations Manager to act as the glue for the product team, supporting its health with processes and tools, and acting as the connective tissue between product and all stakeholder departments.
Requirements
- Ability to use or learn product analytics tools to report on critical metrics to track performance.
- Understanding or past usage of tools such as Jira, Pendo, Hey Marvin, Hubspot, and Salesforce.
- Basic SQL knowledge and ability to write simple queries.
Responsibilities
- Supporting the operations of the product team by partnering with product leadership to define and execute on the management of product processes and product tools.
- Lead GTM and product end of life activities across the product team and with stakeholders including recurring meetings, customer segmentation, and go live activities with engineering.
- Coordinating cross functional testing and sign off procedures and at times, participating in hands on testing with product for critical launches.
- Creating and distributing internal and customer facing product communications including release notes, product announcements/launches, product walk throughs, top level roadmap and related presentations etc.
- Managing product feedback channels and tools also including, at times, speaking directly to customers to conduct research and support feedback loops.
- Bring product best practices and continuous learning opportunities to the product team.
- Manage product team tooling including changes to those tools, vendor relations, billing, etc.
Other
- customer-obsessed
- blends strategic thinking with hands-on execution
- tenacious in their willingness to continuously learn methodology
- curiosity, excellent communication skills, analytical abilities, strong organizational skills, and a highly detailed orientation towards delivering a best-in-class user experience.
- Highly motivated and results-driven self-starter, operating with a sense of urgency and bias to action.
