Ensuring the successful and scalable rollout of the event programming product suite—centered around TM1 Events—to both clients and internal users, minimizing friction throughout the adoption process.
Requirements
- Master knowledge of ticketing platforms and products with knowledge over Ticketmaster’s product suite being a bonus.
- Excellent problem-solving skills with good eye to spot root cause and define sound strategy to fix.
- Highly analytical, with the ability to summarize great amount of information to drive precise conclusions, and with experience defining operations performance and success metrics and KPIs
- Understanding of the life cycle of events and operations processes and services: Event build, event maintenance, client support, access control, etc. is a bonus.
Responsibilities
- Build and develop master knowledge on event programming products across multiple ticketing platforms, with special focus on TM1 Events and satellite event programming capabilities.
- Become the global single-point-of reference towards this product area/theme.
- Understand long-term business client and ticketmaster goals in the event programming space and recommend appropriate system and product solutions.
- Develop deep understanding in event programming process and practice across different platforms and regions, appreciating local nuance and with an eye to identify opportunities for harmonization so that standard functionality delivers global gains.
- Lead the connection and collaboration of the event programming SME network in order to unlock opportunities for greater product adoption and develop product enhancement priorities that have the biggest return across regions.
- Define, enrich and own KPIs and metrics that assess product adoption, usage, client satisfaction, feedback and friction.
- Partner with Product Management to facilitate the correct prioritization and development of new products and features, proactively assisting in improving go-to-market and roll-out.
Other
- You will be required to demonstrate a high-level of business acumen together with a strong level of sector knowledge, relating to the international ticketing and live entertainment business.
- Demonstrated success in providing product consultancy and support services in a Market.
- Strong written and verbal communication skills - must be proficient in English. Fluidity in other languages being a bonus given the global exposure of this role.
- Lean Mentality – continuously looking to reduce waste in process and driving an uplifting service culture across your team
- Innovative and flexible approach – thrive to find solutions outside the box and balance quick/workaround options with permanent solutions
- Proven success and experience delivering excellent leadership across a wide multi-cultural international team.
- Experience in developing strategies to uplift the service to clients, maximizing client satisfaction, increasing loyalty and optimizing available resources.
