Nubank is looking to solve complexity in financial services by redesigning financial products with customers at the center. The Product Operations team specifically aims to ensure projects and processes run efficiently within the Collections team, supporting clients throughout their recovery process while maintaining healthy risk, service, and goal achievement levels.
Requirements
- At least some familiarity with technology and a tech background to facilitate integration processes and work effectively with engineering teams.
- Must also have a genuine curiosity about a technical ecosystem that supports all of our products and willingness to ramp up over time on complex technical topics.
Responsibilities
- Act as the liaison between the Engineering and Regulatory teams, converting regulatory needs into technical tasks.
- Prepare operations for accelerated growth by integrating new products or processes in a controlled manner, ensuring operational stability.
- Align the global collections strategy with the local markets through project management, ensuring efficiency, scalability, and coordination between global and local team.
- Drive the day-to-day operations of the Engineering team whenever required (Scrum Master / Product Owner)
- Track and report critical business and SLA/SLO metrics from all the integrations established between teams, across the company or with third parties.
Other
- 5+ years of experience in similar roles including previous experience in financial services, credit, and collections.
- Familiarity with banking and credit card regulations, and the ability to navigate them, interpret information from consultants, and ask the right questions. While deep knowledge of all regulations isn't mandatory, a strong understanding of how to work within a regulated environment is crucial.
- Proven experience in driving day-to-day operations and strong project/program management skills, including scoping and setting ETAs for phases. This role is less about immediate product creation and more about operationalizing and ensuring compliance.
- Excellent articulation skills and the ability to communicate effectively between domain experts (e.g., legal, compliance) and technical environments. The candidate must be adept at distilling complex topics and regulations into crisp frameworks.
- Ability to thrive in a fast-paced, high-ambiguity environment with significant ownership and impact.
- Strong ability to organize beautiful chaos and help teams prioritize broad and robust roadmaps.
- Ability to work closely with various stakeholders including General Managers, Product Directors, and potentially M-team on critical initiatives.
