Sorcero is seeking a Product Operations Manager to optimize product development processes, validate requirements with customers, enhance cross-functional collaboration, and drive product adoption and success for their enterprise AI products in the life sciences industry.
Requirements
- Proven experience working with AI/ML products or complex technical solutions.
- Strong understanding of the software development lifecycle (SDLC) and product management methodologies (Agile, Scrum).
- Experience with beta program management and customer partnership operations
- Proficiency with product management and project management tools (e.g., Jira, Confluence, Asana, Aha!).
- Data-driven mindset with experience in product analytics and reporting.
- Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise IT environments.
- Certification in Agile/Scrum methodologies.
Responsibilities
- Design, implement, and refine scalable product development processes, including roadmap planning, release management, feature rollout, and feedback loops.
- Implement processes so "status is visible without meetings" across all stakeholders
- Implement and enforce systemic process for validating customer needs to inform product development (Validation Track of Product Development Flow)
- Conduct competitive intelligence to monitor industry trends, benchmark competitors, and identify market gaps.
- Lead and manage Customer Advisory Boards to gather insights, build relationships, and align product strategy with customer expectations.
- Evaluate, implement, and manage product operations tools (e.g., Jira, Confluence, product analytics platforms) to improve efficiency, data visibility, and workflow automation.
- Coordinate and manage product release cycles, ensuring all internal teams are prepared for new feature launches, updates, and deprecations.
Other
- 5+ years of experience in Product Operations, Program Management, Project Management, or a similar operational role within a B2B SaaS or enterprise software company.
- Exceptional organizational skills with the ability to manage multiple projects simultaneously in a fast-paced environment.
- Excellent communication, interpersonal, and presentation skills, with the ability to influence stakeholders at all levels.
- Experience in a high-growth startup environment.
- Bachelor's degree in Business, Computer Science, Engineering, or a related field.
