The business problem Zip is trying to solve is the complicated process of buying software, services, or tools at work, with enterprises spending $120T+ per year globally and relying on vendors more than ever before to run their businesses.
Requirements
- Experience working closely with both GTM/Customer and Product/Engineering teams
- Ability to translate customer feedback into structured insights that influence product direction
- Strong communication and storytelling skills—both written and verbal
- Detail-oriented, systems-driven, and able to manage cross-functional coordination at scale
Responsibilities
- Own the feature request and feedback management process: intake, triage, tracking, and resolution across Product, Engineering, Sales, Support, and CS
- Serve as the connective tissue between GTM/Customer Teams and Product—ensuring field teams are equipped with visibility into roadmap status and rationale
- Develop reporting and insights to highlight customer needs, drive prioritization conversations, and influence roadmap direction
- Facilitate the delivery of clear, consistent product updates to internal and external stakeholders
- Build scalable systems that reduce ambiguity and improve accountability across the feedback and triage lifecycle
Other
- 4 - 8+ years in product operations, program management, sales engineering, or customer-facing roles at a SaaS company
- Start-up equity
- Full health, vision & dental coverage
- Flexible PTO
- 401k plan
