Global Payments needs to enable product teams to operate effectively, efficiently, and with scale within their Boarding Product team, ensuring tools, processes, and data practices are optimized to support decision-making and successful delivery.
Requirements
- Proficiency with product management and collaboration tools (Jira Product Discovery, Jira, Confluence, Aha!, Pendo, Miro, etc.).
- Strong analytical skills, with experience in reporting and data visualization tools (Tableau, Power BI, or similar).
- Familiarity with modern product management methodologies (e.g., agile/scrum, empowered teams, customer discovery).
Responsibilities
- Administer and optimize product tools (e.g., Jira Product Discover, Jira, Confluence, Pendo, etc.) to support intake, roadmapping, execution, and measurement.
- Ensure tool usage and reporting meet the needs of product teams and leadership, including dashboards, roadmaps, and KPI scorecards.
- Spearhead the use of the tools for the product team, to ensure optimal and consistent utilization.
- Support definition, tracking, and reporting of KPIs and OKRs for product and operational success.
- Partnering with teams to develop dashboards and regular reports to provide visibility into product performance, customer behaviors, and delivery health.
- Partner with product managers and analysts to ensure data consistency and accuracy.
- Automate reporting where possible to improve efficiency.
Other
- Support the execution and continuous refinement of our Product Ways of Working (PWoW), including governance cadences, decision gates, and review forums.
- Document, maintain, and improve standard processes, playbooks, and templates for intake, prioritization, planning, and delivery.
- Identify and implement process improvements to increase team efficiency and consistency.
- Partner with leadership to ensure operational readiness for new initiatives.
- Act as a connector between product, engineering, analytics, and go-to-market teams, ensuring alignment on priorities and timelines.
- Communicate tool updates, process changes, and best practices to stakeholders.
- Facilitate knowledge sharing and training across product teams.
- Represent product operations in cross-functional projects and forums.
- 3–5+ years of experience in product operations, product management, or program/project management within a product-led organization.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and collaboration skills, with ability to work across functions and influence without authority.
- Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.
