BECU is looking to solve the business problem of strengthening operational efficiency, ensuring compliance, and creating solutions that meet regulatory requirements and elevate the member journey for their consumer and business credit card products.
Requirements
- Knowledge of BECU member-facing systems and processes (e.g., QuickAssist, Pega Gateway, InfoPoint, etc.)
- Demonstrated knowledge and experience using Microsoft’s suite of products including MS Word, Excel, PowerPoint, and SharePoint.
- Experience with credit card operations, processing systems, and/or vendor management.
- Effective analytical, testing, troubleshooting, organizational, and project management skills.
- Advanced degree.
- Minimum 5 years of experience within the financial services industry working with consumer and/or business segments in support of credit card products.
- Bachelor’s degree in Business Administration, or equivalent experience.
Responsibilities
- Lead Operational Projects: Guide and oversee initiatives, ensuring testing and validation are complete before implementation to safeguard members and operations.
- Own Compliance Oversight: Manage assigned product-related compliance rules and regulations with diligence and accuracy.
- Communicate and Influence: Prepare clear, engaging presentations to update key partners on existing policies, member access limits, and solutions for upcoming changes.
- Coordinate for Success: Share updates on known issues, process changes, or impacts to daily operations, ensuring compliance and alignment across teams.
- Bridge Business and Technology: Collaborate with Product Technology liaisons to create effective solutions for policy or procedural changes requiring technical updates.
- Document and Train: Ensure policies and procedures are well-documented and the Product Operations team is cross-trained to provide seamless support.
- Stay a Step Ahead: Maintain functional knowledge of all assigned products and compliance regulations—including BECU’s Account Agreement and Disclosures—using your expertise to strengthen policies and procedures.
Other
- Bachelor’s degree in Business Administration, or equivalent experience.
- Minimum 5 years of experience within the financial services industry working with consumer and/or business segments in support of credit card products.
- Effective leadership, time management, delegation and negotiation skills.
- Excellent interpersonal skills, with the ability to effectively communicate information to management, staff and vendors in a professional and collaborative manner.
- Proven ability to self-motivate while demonstrating sound judgement in decision making.
