Visa is looking to enhance operational excellence, productivity, and customer satisfaction within its Debit Processing Service (DPS) Operations team by leveraging automation, data-driven decision making, and AI capabilities.
Requirements
- Strong proficiency in Microsoft AI capabilities, with experience using Copilot and developing AI Agents beyond basic applications.
- Demonstrated ability to translate ideas into action, deliver results quickly, and maintain a high sense of urgency in a dynamic environment.
- Proven ability to drive conversations and influence across multiple teams and departments.
- Strong analytical skills and a data-driven mindset, with experience deriving actionable insights.
- Understanding of Microsoft AI capabilities, including hands-on experience with Microsoft Copilot and developing Agents to deliver generative AI solutions for operational improvements.
- Strong understanding of product management practices and frameworks.
- Experience implementing enhancements, process efficiencies, and solutions to drive operational excellence and increase product team productivity.
Responsibilities
- Proactively own and improve product operational activities, consistently seeking opportunities for automation and efficiency.
- Initiate and lead conversations across product, technology, client services, and other teams to align operational processes with organizational objectives.
- Design, automate, optimize, and implement processes that enhance operational effectiveness, including incident management, release management, documentation, and billing operations, with a strong emphasis on increasing product team productivity.
- Maintain high standards of documentation for operational processes, ensuring clarity, accuracy, and accessibility for all stakeholders.
- Drive and maintain key operational metrics, leveraging data analysis to identify opportunities for improvement and inform strategic decisions.
- Evaluate, enhance, and implement tools and solutions using Microsoft AI capabilities, including Copilot and AI Agent development, to support operational activities and drive efficiency and innovation.
- Encourage innovation and staying abreast of industry best practices.
Other
- This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
- Visa will accept applications for this role until at least October 30, 2025.
- Work Hours: Varies upon the needs of the department.
- Travel Requirements: This position requires travel 5-10% of the time.
- This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
