Meta is seeking a Product Operations Manager to improve how product teams resolve user issues by being experts on functional quality and advocating for the Meta community. The role aims to align engineering customers and cross-functional partners to ensure the best possible experience for Meta's platforms through data analysis and storytelling.
Requirements
- Demonstrated experience building data pipelines, reports, dashboards (Unidash etc.), and visualizations to effectively communicate findings to executive technical stakeholders to influence decision-making
- Experience building executive level dashboards, and scaled processes for teams to interact with
- Analytical experience using data to tell a story and influence product direction using intermediate to advanced SQL
- Demonstrates proficiency in analytical skills, data tools (SQL, Python, experimentation platforms), understanding and assessing logs and using data to tell a story and influence product direction
- Prior experience building internal tools
- Experience with AI prompt Engineering to refine LLM model output
- Proactive problem solver with experience breaking down ambiguous issues into component parts to develop solutions
Responsibilities
- Collect, analyze, and leverage data from various sources to identify trends, patterns, and insights that can inform business decisions
- Leverage AI and automation models, prompts, and insights to optimize workflow efficiency and improve quality of our output, insights, tooling and deliverables
- Create reports, dashboards, and visualizations to effectively communicate findings to stakeholders and influence decision-making
- Define and lead program execution strategy for multiple areas of products and the platform, including kickstarting 0 to 1 efforts, accelerating execution, and improving quality/outcomes for product objectives via programmatic solutions
- Work with other Product, Engineering, and Product Operations leaders to implement product, process, and tool improvements
- Design end-to-end operational Performance, Reliability, and Efficiency (PRE) programs, developing processes, anticipating issues, and implementing mitigation strategies as needed
- Build and own the technical setup and processes for collecting, generating, and triaging launch activities across product groups, reporting out on preparations and post launch insights for scaled launches
Other
- Develop comprehensive knowledge of the health and quality metrics of Meta's products, including Reality Labs and Family of Apps
- Mentor team members, providing continual support to unblock and enable them to complete their respective projects
- Communication skills in interacting with multiple cross-functional stakeholders and management
- Demonstrates proficient executive communication skills and demonstrated experience engaging with product and operations leaders
- Demonstrates proficient stakeholder management— influencing cross-functional teams with qualitative and quantitative insights
