RapidSOS is looking to solve the problem of inefficient workflows and processes in public safety, by leveraging cutting-edge technology and innovative workflows to help first responders save lives faster and more intelligently.
Requirements
- Strong understanding of current AI capabilities and experience in applying them to process automation, knowledge management, and data handling in a business context.
- Proven track record of successfully mapping, optimizing, and deploying complex, multi-stakeholder workflows that resulted in quantifiable operational savings.
- Demonstrable experience connecting process improvements directly to financial or business outcomes (e.g., cost avoidance, revenue acceleration).
- Experience with AI-first architecture and automation technologies.
- Knowledge of data handling and management practices.
- Experience with process design and implementation.
- Familiarity with SaaS environment and cloud-based technologies.
Responsibilities
- Conduct deep-dive analyses (current-state mapping) of Product Operations, Engineering, Product, and Implementation workflows to quantify toil, friction, and bottleneck costs.
- Design, implement, and test the future-state, AI-first architecture to drive maximum efficiency and unlock new levels of operational innovation
- Identify, define, champion, and help implement practical use cases for AI and automation (e.g., automated data validation, guided configuration, documentation generation) that directly reduce the team's manual burden and backlog.
- Establish the baseline for key performance indicators (KPIs) like Cost of Service, Time-to-Value (TTV), and Implementation Toil Hours.
- Partner with leadership across Engineering, Product Management, and Customer Success to translate new process designs into concrete technical requirements, secure resource alignment, and ensure organization-wide adoption.
- Design standardized, repeatable, and data-informed processes for product readiness, knowledge transfer, and customer support handoffs to ensure product success post-launch.
- Embed AI, automation, and self-service capabilities to drive measurable business outcomes and operational excellence.
Other
- 5+ years in a strategic role focused on process design or Product Operations/Strategy, preferably within a high-growth SaaS environment.
- Ability and willingness to collaborate in-person quarterly, or as needed
- Highly self-motivated; ability to adapt and learn quickly in a fast-paced environment with a strong sense of ownership
- Drive to solve problems at the root level, not just treat symptoms.
- A decisive, proactive approach to work with a focus on delivering tangible results against high-impact goals.
