JLL is seeking to optimize product processes, facilitate cross-functional collaboration, and ensure seamless product lifecycle management by hiring a Product Operations Specialist
Requirements
- Understanding of SaaS, PaaS, and IaaS concepts and product operational implications
- Understanding of product and technical documentation (e.g. API, Release, architecture, infrastructure)
- Leverage product operations tools (e.g. Jira, Smartsheet, Sharepoint, Service Now, Advanced Excel) to surface insights and track project and product delivery
- Understanding of complete product lifecycle from development to retirement
- Ability to collect, analyze, and interpret data to drive product decisions and operational improvements
- Expertise in designing, implementing, and refining operational processes to increase efficiency and effectiveness
- Understanding of technical concepts and tools relevant to product development, management, and operations
Responsibilities
- Partner with operations team to identify inefficiencies, optimize processes, and implement changes to enhance organizational effectiveness
- Identify ways to automate workflows and reduce manual effort
- Leverage AI to simply complex processes and increase team efficiency
- Establish and manage systems to monitor and report key ROI metrics, delivering regular updates to leadership
- Establish and support data governance guidelines and best practices to ensure optimal data quality from technology tools, enhancing overall data integrity and reliability
- Generate reports on product usage and business impact
- Consolidate data from product management, sales, customer success, and engineering teams to align with Workplace Management technology goals
Other
- At least 5 years experience working in a Product Operations or related Operational role
- Excellence in written and verbal communication, with strong skills in creating and maintaining clear documentation
- Ability to approach complex problems methodically, identify root causes, and develop effective solutions
- Proactive attitude with a focus on helping teams to deliver value
- Passionate about creating efficient product development processes with a focus on delivering value to clients and the business
