Waymo is looking to facilitate the launch and adoption of new products and features for their autonomous driving technology, ensuring operational readiness and continuous improvement through data-driven recommendations.
Requirements
- Experience working with internet technologies & digital products; understanding of analytical tools and large data sets
- Proficiency in analyzing data, metrics, and feedback to identify issues, trends, and tooling improvements to make informed decisions; experience using SQL to analyze data & build dashboards
- Strong technical background, with an understanding of tooling system development and deployment processes
- Experience identifying business needs, and then defining, and building technical solutions to address those requirements in a fast-paced environment (e.g. creating BRD, PRD, Design docs)
Responsibilities
- Facilitate the launch & adoption of new products & features. Ensure readiness across ops teams and orchestrate deployments with engineering
- Lead post-launch support, analyze operational feedback, and ensure continuous improvement through data-driven recommendations
- Oversee user-submitted feedback systems - triage issues, identify trends, and influence tooling & operational improvements to drive long-term solutions for Waymo & partner users
- Act as a subject matter expert to internal and partner teams, providing guidance on high priority issues and informing training resources
- Maintain transparent communication with internal teams regarding upcoming launches, known issues, and key decisions, fostering collaboration and trust
Other
- 5+ years of experience in a technology-focused role such as Product Management, Product Operations, Business Strategy, Product Commercialization, Technical Program Management, or Technical Operations
- BA/BS degree in related technical subject (e.g. Engineering, Computer Science), or equivalent practical experience in a technical field / role
- Strong verbal and written communication and interpersonal skills, with the ability to work with cross-functional teams and external partners
- Experience in managing large product rollouts, including aligning operational priorities, coordinating across multiple teams, and driving successful adoption at scale
- Ability to build strong cross-functional relationships; experience working directly with product, eng, and ops leads and end user teams alike
