Target is looking to evolve its Product Operations to focus on frontline (L1/L2) support, triage, and intelligent operations powered by AI and automation to ensure users receive timely, accurate, and seamless support, thereby empowering clients and team members to succeed.
Requirements
- 3-5 years of experience with technical support teams
- Ability to problem-solve and prioritize tickets
Responsibilities
- Manage access, configuration, and operations of internal tools; troubleshoot system issues; and apply AI to detect anomalies, recommend optimizations, and automate tasks.
- Provide frontline support for internal users and clients, triaging technical issues to Product Management, Engineering as needed, while leveraging AI for intelligent ticket routing, sentiment analysis, and suggested responses.
- Create, maintain, and optimize knowledge articles to ensure documentation is accurate, updated, and user-friendly. Use AI to dynamically generate, translate, and validate content.
- Support onboarding, training, and communication for new features or tools, translating product capabilities into practical use cases and workflows, and deploying AI-powered personalized onboarding journeys.
- Represent user needs and feedback within the product lifecycle, analyze user behavior with AI, identify friction points, and advocate for proactive improvements to ensure seamless feature rollouts and adoption.
Other
- Bachelor’s degree required
- Strong communication skills – need to communicate technical issues to business-facing teams (internally and externally)
- Data analyst background a plus
- Project Management experience a plus
- Media effectiveness background a plus
