Intrepid Direct Insurance (IDI) is looking to enhance customer experience, drive customer growth, and enable scalable customer acquisition through technology and innovation.
Requirements
- Familiarity with insurance distribution.
- Experience improving customer journeys, agent workflows, and CRM integrated processes.
- Strong familiarity with agile methodologies and product management tools.
- Experience with CRMs and marketing automation tools, Salesforce and Marketing cloud is a plus.
- Data-driven mindset with ability to interpret and act on customer and performance insights
- Excellent problem solving and analytical skills.
- 5+ years of experience as a Product Owner or similar role in insurance, fintech, or startup.
Responsibilities
- Own the product vision and roadmap for internal agency tools and experiences that support customer acquisition, retention, and satisfaction.
- Translate business needs into user stories, journey maps, and product requirements.
- Partner with engineering to deliver intuitive, scalable solutions that improve quoting, onboarding, servicing, and reporting.
- Identify and implement technology solutions that support new customer acquisition, including lead management, digital intake, and conversion optimization.
- Facilitate discovery and planning for new business development initiatives, including pilot programs and strategic partnerships.
- Lead backlog refinement, planning, and product demos.
- Monitor KPIs related to productivity, customer satisfaction, acquisition, and growth.
Other
- Bachelor’s Degree with emphasis in related field or equivalent work experience.
- Excellent communication and stakeholder management skills.
- Experience supporting business development, lead generation, or customer acquisition initiatives.
- Full-time, in-office role based in Overland Park, KS office.
- Sponsorship not Offered for this Role
