SageNet is looking for a Product Owner to serve as the practice owner and team lead for Product Management, driving the development and optimization of their managed service offerings by aligning product strategy with business objectives and customer needs.
Requirements
- Experience with Agile development methodologies (Scrum, Kanban).
- Experience with cloud platforms and related technologies.
- Strong understanding of network, connectivity, digital, IoT, and security technologies.
- Experience with specific technologies relevant to the MSP's core offerings (e.g., SD-WAN, SASE, cloud security, IoT platforms).
- Certifications in relevant technologies or methodologies (e.g., PMP, Agile certifications).
Responsibilities
- Translate market insights and customer feedback into detailed product requirements, user stories, and acceptance criteria.
- Work closely with engineering teams to define and refine technical specifications, ensuring feasibility and alignment with the product vision.
- Act as a product lead within an Agile development environment, participating in sprint planning, stand-ups, sprint reviews, and retrospectives as needed.
- Make data-driven decisions regarding product features, pricing, and positioning.
- Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.
- Analyze product performance data and customer feedback to identify trends and opportunities for optimization.
- Continuously iterate on product features and functionality based on data and customer feedback.
Other
- Develop and champion a clear and compelling product vision, strategy, and roadmap for assigned solution areas, aligned with the company's overall strategic goals and market opportunities.
- Conduct in-depth market research, competitive analysis, and customer needs assessments to identify unmet needs and opportunities for differentiation.
- Lead cross-functional teams (engineering, operations, sales, marketing) through the entire product development lifecycle, from concept to launch.
- Develop and execute comprehensive go-to-market plans, including product positioning, messaging, pricing, and sales enablement materials.
- Effectively communicate product vision, strategy, and roadmap to internal and external stakeholders.
- Bachelor's degree in a related field (e.g., Computer Science, Engineering, Business) or equivalent experience.
- 10 years of experience in product management, networking, or technology field, ideally within a Managed Service Provider (MSP) or technology services environment.
