First Horizon Bank is looking to implement and manage DocuSign's eSignature platform enterprise-wide to streamline digital signature solutions, improve operational excellence, enhance client satisfaction, and drive transformative workflow improvements.
Requirements
- 3+ years as a hands-on leader with DocuSign eSignature or similar digital document solutions.
- Extensive technical background, with strong system architecture and API integrations understanding
- Proven ability to deliver enterprise-wide technology rollouts
- Possesses expertise in process and data modeling, architectural development methodologies, IT planning methodologies and extensive knowledge of the enterprise's business and decision-making processes.
- Agile and RAID methodology experience.
Responsibilities
- Guiding the enterprise-wide implementation and ongoing success of DocuSign’s eSignature platform.
- Lead the eSignature Delivery and Support team, driving seamless, secure, and scalable digital signature solutions (and related solutions) with a focus on operational excellence, client satisfaction, and transformative workflow improvements.
- Oversee the delivery of eSignature implementations – ensuring projects are executed on time, on budget, and to the highest quality standards.
- Oversee the delivery of related solutions, including web forms, remote online notary and electronic vaulting.
- Act as a bridge between client needs, technical development, and business objectives to maximize value and drive adoption/usage.
- Deliver responsive, expert-level support for clients and associates, proactively identifying and resolving issues and optimizing user experiences.
- Optimize delivery and support processes for efficiency, scalability, and compliance.
Other
- Serve as the Product Owner guiding the enterprise-wide implementation and ongoing success of DocuSign’s eSignature platform.
- Lead, mentor, and empower a high-performing cross-functional team (including a dedicated Business Analyst) responsible for design, deployment, and support of DocuSign solutions.
- Act as a bridge between client needs, technical development, and business objectives to maximize value and drive adoption/usage.
- Collaborate closely with product, technology, business, compliance and legal teams to align DocuSign solutions with changing regulatory, risk, and security requirements.
- Monitor KPIs and client feedback to measure success, identify trends, and promote continuous improvement.
