PNC's Retail Lending organization is looking to improve the customers' Payments journey by identifying customer needs and opportunities for improvements, and by developing and communicating a program vision and roadmap.
Requirements
- Accountability
- Customer Solutions
- Data Visualization
- Prioritization
- Scrum
- User Experience (UX) Design
- Agile Development
Responsibilities
- Develops and communicates the program vision and roadmap, managing and prioritizing a data-driven backlog, ensuring prioritization, solution completeness, advocating for funding, ensuring proper implementation of agile ceremonies and practices.
- Utilizes data and analytics to meet and exceed KPIs and improve the customers Payments journey.
- Drives/Develops partnership with key stakeholders including Product, Technology, and other internal service partners as well as key external partners to ensure all digital experiences meet the Payments team goals.
- Owns the vision and definition of the product.
- Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value.
- Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product for business objectives.
- Accountable for the creation of and the integrity of the product backlog.
Other
- The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.
- Some responsibilities may be performed remotely, at the manager’s discretion.
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
