American Airlines is looking to leverage Gen AI and Agentic AI for Customer Experience and Commercial initiatives, requiring end-to-end delivery of strategic or high ROI projects.
Requirements
- Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
- Demonstrate familiarity with Agile Product Management tools
Responsibilities
- Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
- Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
- Performs continuous product discovery and offers valuable solutions that align to Product OKRs
- Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
- Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
- Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
- Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Other
- Part of the team that is responsible for strategy and execution for select Gen AI and Agentic AI use cases focused on Customer Experience and Commercial initiatives, ensuring end-to-end delivery of strategic or high ROI projects
- Collaborate with Gen AI, OR and Data teams in IT and the stakeholders across Customer Experience and Commercial to develop and execute use cases
- Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
- Understands the budgetary implications, related organizational constraints in factoring areas of focus
- Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
