Caterpillar Inc. is looking to solve technical challenges and improve product reliability and performance for their Productivity Class Large Mining Trucks (785-793) and Command Dealer Solutions Network (DSN)
Requirements
- Experience in product service or field engineering for heavy equipment.
- Strong diagnostic and problem-solving skills.
- Experience with mining equipment or large off-highway trucks.
- Proficiency in interpreting technical drawings and schematics.
- Familiarity with Caterpillar systems and processes.
- Advanced data analysis and reporting capabilities.
Responsibilities
- Monitoring the DSN for the Productivity Class (785-793) and Command LMT, determining the need or question from the dealer, working with the internal teams to answer the dealer, answering and collaborating with the dealer through DSN, and timely closing out the DSN.
- Monitoring DSN indices and ensuring a high level of performance is being maintained.
- Work with LMT Productivity Class Product Support, Command, and Field Assembly Team to report and resolve quality and reliability issues by collaborating with the Teams and researching data within DSN.
- Research, collaborate, report, and resolve on product issues, PSIF/SIF, Elimination of Live Work (ELW), and Dealer Service Tooling specific to LMT as entered into the DSN.
- Gathering input to identify potential new products or improvements to existing products.
- Evaluating production processes to identify defects in manufacturing and design. Provide input to designs modifications to maximize production efficiency and product quality.
- Identifying and tracking quality defects, ensuring resolution in manufacturing.
Other
- Excellent communication and customer service skills.
- Travel: Up to 15%
- Visa Sponsorship: Not offered
- Relocation Assistance: Offered
- Work Arrangement: On-site
