ChargePoint is looking for a Product Quality Engineer to ensure great quality of their custom product shipping to end customers.
Requirements
- 3-5 years of experience in Field Quality Escalation and Factory product quality in mobile, consumer electronics, and/or equivalent products
- Strong Problem-Solving skills can lead to detailed Failure Analysis/Root Cause/ Corrective Action (FA/RCCA) activities till issue resolution
- Possess software programming hands-on experience (Python, C++, etc.)
- Fluent in communication can present to executive management
Responsibilities
- Managing and resolving customer escalations for hardware and software quality issues by collaborating with Quality Failure Analysis and Customer Service teams.
- Partnering with internal teams and global contract manufacturers (CMs) to investigate and improve their end-to-end quality control processes.
- Working closely with Supplier Development and Quality Engineers (SDQE) to ensure product failures are contained, root-caused, and fully resolved.
- Lead all customer quality escalations*, providing support to customer service and systems engineering by leading field quality issue reviews with the Failure Analysis Engineering (FAE) team.
- Coordinate and consolidate failure analysis* across internal teams (e.g., ChargePoint, CM Factory Quality, Supplier Quality, and Technical Program Management) to drive timely follow-up actions to closure
- Lead Failure Analysis, Root Cause, and Corrective Actions (FA/RCCA)* for both hardware and software.
- Implement Process Failure Effect and Mode Analysis* (PFEMA) and relevant problem-solving techniques, Fish-Bone Analysis, and/or HW/SW simulation, etc.
Other
- Managing and resolving customer escalations for hardware and software quality issues by collaborating with Quality Failure Analysis and Customer Service teams.
- Partnering with internal teams and global contract manufacturers (CMs) to investigate and improve their end-to-end quality control processes.
- Working closely with Supplier Development and Quality Engineers (SDQE) to ensure product failures are contained, root-caused, and fully resolved.
- Present executive summaries* and lead management review meetings
- Conduct quality audits at Contract Manufacturers* (CMs) for new product introductions (NPI) and sustaining production to prevent poor quality from reaching customers
