Formlabs is looking for a Product Analyst to bridge customer insights, market trends, and product strategy, enabling impactful, data-driven decisions.
Requirements
- Proficiency in Google Sheets
- Familiarity with business systems for insights and reporting, such as Salesforce and Looker
- Experience in data gathering and reporting
- Background in high-growth B2B tech or hardware environments
- Prior experience working in hardware, consumer electronics, or 3D printing
Responsibilities
- Use market research reports, Formlabs sales performance data, and direct customer relationships to support new market exploration and competitive intelligence.
- Identify new areas of opportunity for Formlabs that are adjacent to what we are doing today.
- Track product performance post-launch.
- Conduct customer satisfaction (CSAT) and NPS surveys.
- Manage user feedback, opinions, and requests that come through the sales and customer service teams.
- Design and lead a beta program.
Other
- 2+ years of experience in product analytics, new product development, or market research roles
- Strong analytical skills
- Experience in customer support or engagement, with a proactive approach to gathering feedback
- Skilled at clearly communicating complex analyses and following up with key stakeholders
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- Low cost fund options in our 401K and access to advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Flexible Out of Office Plan – Take time when you need it
