Vail Resorts is looking to solve the problem of delivering an exceptional guest experience through strong operational excellence, workforce management, and standardized service delivery at their resorts.
Requirements
- Strong learning agility
- A brave, ambitious, and passionate leader who is comfortable in their own skin while also demonstrating a high level of emotional intelligence and self-awareness
- A skilled communicator and relationship builder who takes a global perspective and is able to connect with all levels and areas of the organization around the world
- Able to engender trust and respect quickly as an organizational leader who encourages autonomous leadership in her/his team and direct reports
- Strong capability builder at both the organizational level as well as the individual level
- Passion for Vail Resorts’ business strategy and product
- Technical expertise, business acumen, communication skills and good judgement to provide resort leaders with an objective and independent point of view on broader guest service issues
Responsibilities
- Understand and execute on the vision, strategy and roadmap for the evolution of in-resort Guest Service Delivery including people, processes and technology
- Foster a customer-focused environment and mindset to ensure delivery of an exceptional guest experience through all stages of the guest journey
- Develop and implement the processes and reporting necessary to manage a function and appropriate standards are in place to evaluate and optimize service delivery and service quality
- Through strong communication and listening, serve as a consultative partner to resort leaders, line of business partners (Ski School, Scanning, etc) and external stakeholders to continuously improve and scale service delivery
- Monitor labor and service trends and identify opportunities for continuous improvement to enhance processes, increase quality and reduce operating expenses
- Manage local budget and expenses
- Create a high performing team and culture focused on value creation, delivering results, guest service and leadership development for career progression
Other
- Minimum Age: At least 18 years of age
- Employment Type: Winter Seasonal 2025/2026
- Shift Type: Full Time
- Housing Availability: No
- Leadership qualities: Trusted partner, Leadership and management, Passion for Vail Resorts’ business strategy and product
- Degree requirements not specified, but applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution
