Shamrock Foods Company is looking for a Product Sales Support Specialist to act as a liaison between various departments and external contacts to resolve customer-related activities and product inquiries.
Requirements
- Proficient in Microsoft Office suite; Word, Excel and Outlook
- Experience with Salesforce or Customer Relationship Management (CRM) software preferred
Responsibilities
- Serve as the first point of contact for Sales regarding all supply related inquiries.
- Work cross-functionally with Supply Chain, Category Management and external vendors to execute supply related inquiries.
- Effectively communicate important information as it relates to product inquiries within division departments such as Category Management, Supply Planning and Brokers/Vendors.
- Resolve Internal Sales inquiries submitted through Shamrock Connect in a timely manner.
- Resolve inquiries regarding product availability, pricing, specification sheets, nutritional information and other related information.
- Gather product specification information to create product item codes.
Other
- High School diploma or GED
- 2+ years of sales or sales support experience or five years related industry experience and/or training
- Experience working cross-functionally with Sales, Supply Chain, Category Management and external vendors a plus
- Effective problem-solving, including identification of problems, data collection, drawing conclusions and conflict resolution
- Consultative, solutions-oriented and value-based approach to managing/leveraging business transactions and customer partnerships
- Demonstrated ability to meet established goals and metrics
- Proficient written and verbal communication skills required for both internal/external customer interface.
- Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays.
