Caterpillar Inc. is looking to solve product field validation and product problem management issues for their MineStar Fleet management system by hiring a Product Service Engineer.
Requirements
- Experience with Windows Servers, SQL databases, and scripting
- Experience with electronics and machine onboard systems
- Experience with DevOps & cloud computing
Responsibilities
- Work with dealers and customers to monitor the overall product performance and coordinate improvements in its serviceability, reliability, and maintainability.
- Coordinate product problem investigation and resolution using Continuous Product Improvement (CPI) process
- Accountable for working with engineering to develop and implement Interim Corrective Action (ICA) and Permanent Corrective Action (PCA).
- Provide technical support & escalation to engineering through Call Center and Sales Force (TSC) to Tier 1 (dealers), Tier 2 (Call Center) and Tier 3 (service engineering) support.
- Participate in New Product Introduction (NPI) gateways, Support Request Reviews, and bug triages meetings.
- Assist in creating, updating, and improving product service publications and release notes.
- Execute field follows validation plans and/or provide technical assistance on urgent field problems.
Other
- This position requires the candidate to work full-time at our Tucson Mining Center in Tucson, AZ
- Relocation assistance is NOT available for this position
- Visa sponsorship is NOT available with this position.
- This position will require up to 30% travel
- This position requires working onsite five days a week.
