Doosan Bobcat is looking to improve the quality and reliability of its loader product line by establishing a strong communication link between the field and internal product teams to address product issues, discover emerging issues, and support new product development.
Requirements
- Minimum of two years of hands-on equipment operation experience with construction or agricultural type equipment
- Technical product knowledge and aptitude
- MS Office Suite proficiency
Responsibilities
- Lead the effort in identifying and prioritizing product issues and assist in solving these issues to improve quality and reliability of the assigned product line with the goal of achieving total customer satisfaction.
- Proactively communicate product information in a clear, concise, consistent format to keep the company's field staff and the company's dealer service, sales, and parts personnel informed and up-to-date.
- Make recommendations regarding field modifications related to product line responsibility.
- Assist in generating appropriate justification, internal documentation, and communication to our dealers, the company field staff, and the end users.
- Provide up-to-date product quality and performance status to Manufacturing, Product Management, Quality and Engineering based on customer, dealer and warranty data.
- Hold an active role in new product development through support, communication, and voicing the needs of our customers and dealers relative to current product quality, reliability and serviceability.
- Conduct or supervise product update training regarding product improvements and new product introductions.
Other
- Education Required: Bachelor’s Degree in Engineering
- Experience Required: 5>7 years
- Travel Required: 10-24%
- Effective cross-functional teamwork skills
- Excellent communication and interpersonal skills
- Strong time management skills and priority focus
