Kimber Mfg., Inc. is looking to deliver on S, Q, D, C expectations by accurately in-processing and out-processing returned customer firearms and accessories, and providing services that meet or exceed customer expectations.
Requirements
- Familiar with all working parts of Kimber Products
- Familiar with Repairs and processes of said repair
- Ability to train peers and lower level product services reps
- Completes and maintains accurate paperwork
- Able to work with computers and several different software programs
- Ability to communicate with management and peers effectively
- Time Management skills are necessary
Responsibilities
- Ensure That customer’s Returning Products are responded to immediately upon arrival
- Provide email documentation including Photos to Gunsmiths and Customer service
- Responsible for the Process and assessment of Repairs and Paid Services
- Create and submit customers firearm refund requests and replacements with documentation to management
- Provide Daily, Weekly and monthly reports to management
- Work directly with the warehouse department and request parts using visual work orders
- Manage all RMA reports
Other
- High School Diploma or GED
- At least 2 to 5 Years of product services experience in a manufacturing environment (Preferred)
- Supervisory experience (Preferred)
- Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance
- Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction
