Caterpillar Inc. is looking to solve the problem of providing effective product support for Motor Graders, specifically in the areas of new product introduction, service engineering, and continuous improvement.
Requirements
- Motor Grader product knowledge and or product support process knowledge that supports the ability to develop and provide solutions to significant technical challenges.
- Prior experience working with motor graders and/or service engineering
- Prior experience supporting NPI field follow programs
- Knowledge of the service requirements for Cat motor graders
- Excellent written and verbal communication skills to interact and build strong relationships with global teams and customers
- Self-starter with a pro-active mindset, taking initiative to tackle challenges and drive effective solutions forward
- Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Responsibilities
- Support field follow programs through regular site visits to inspect the machine and communicate observations to the NPI team for resolution.
- Address technical queries and product issues as the main contact for field reps and Caterpillar dealers for North American GC Motor Graders and Worktools.
- Provide service engineering support for Motor Grader Worktools and North American GC Motor Graders.
- Support continuous product/serviceability improvement (CPI) and warranty programs.
- Coordinate the return of field iron (SIBs) in support of root cause identification.
- Collaborate with engineering teams to develop and implement ICA and PCA solutions, executing field fixes and field support programs.
- Develop and provide solutions to significant technical challenges related to Motor Graders.
Other
- Proven ability to collaborate directly with customers, dealers, and field representatives to gather insights and improve product performance.
- Excellent communication, facilitation and relationship management skills with the ability to build trust and credibility with people in and outside the organization.
- Travel up to 75% (mainly US and Canada, with opportunity for additional international travel)
- Domestic relocation assistance is NOT available
- Visa Sponsorship is not available for this position
