Medline Industries, LP is looking to improve its product servicing process by coordinating and facilitating support for customers, vendors, and the division, and by managing the entire product servicing cycle.
Requirements
- Experience in working through details of a problem, overcoming obstacles and reaching a positive and successful solution through mathematical or systematic operations.
- Experience in processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Responsibilities
- Coordinate the various stages of the service process between customers, sales, repair center, and division personnel.
- Provide troubleshooting and technical support to customers over the phone.
- Investigate customer/sales force complaints and servicing requests to assure they are appropriately addressed.
- Run servicing requests trending reports.
- Contact product manager/servicing facility for corrective/preventative actions.
- Issue replacements/credit orders/RFS as required for complaint resolution; notify sales reps/customers of investigation results.
- Coordinate servicing of product as required in response to complaints.
Other
- At least 1 year of experience in Quality, Customer Service, or Engineering.
- At least 2 years of experience in Quality, Customer Service, or Engineering. (Preferred)
- Bachelor's degree (Preferred)
