Datadog's Application Performance Monitoring (APM) product is experiencing rapid growth, and the company needs a Product Solutions Architect to help customers effectively architect, implement best practices, and adopt Datadog APM at scale, ensuring customer needs are met and solutions align with business requirements.
Requirements
- 5+ years of experience solving complex problems for customers and a strong knowledge of the observability space, specifically Application Performance Monitoring.
- Familiarity with Application Performance Monitoring tools and techniques is desirable.
- Fluent in the monitoring market domain, competition, technological shifts, and customer needs related to Application Performance Monitoring.
- Strong experience of application performance monitoring and distributed tracing.
- Experience with commonly used languages like Python, Golang, Java, PHP, Node.js, and file formats such as JSON and YAML.
- In-depth knowledge or experience with leading APM tools (Datadog, New Relic, AppDynamics, Dynatrace, etc.).
- Experience using Datadog and/or other observability tools in an SRE or DevOps capacity.
Responsibilities
- Serve as the Product Expert on Datadog Application Performance Monitoring, distributed tracing, and related products.
- Offer guidance on architecture choices, data collection, and best practices to large Enterprise customers as they adopt these Datadog services across the organization at scale.
- Capture repeat customer use cases and solutions and in turn publish Reference Architectures and Implementation Guides for Datadog prospect and customer consumption.
- Build world class training material, solutions briefs, blogs, and documentation to the wider Datadog field technical teams over the latest product features and capabilities.
- Exercise the products you represent by building small scale deployments and proofs of concept to verify proposed solutions and reproduce customer environments.
- Dive deep into our Codebase, SDKs, and GitHub processes.
- Collaborate with other teams at Datadog including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the Application Performance Monitoring product family.
Other
- You have excellent verbal and written communication skills.
- A self-starter, tech-savvy professional, who is comfortable working with bleeding edge technology and processes, even if it hasn't been well defined.
- A deep learner and a Subject Matter Expert today that has built advocacy and knowledge across multiple teams with the knowledge you possess.
- A person who possesses exceptional listening and consultative skills, for both internal and external audiences.
- Experienced working with customers in high pressure situations where the solution is sometimes not obvious.
