JPMorgan Chase needs to define and configure complex solutions for key client relationships and prospect opportunities in partnership with Sales, acting as the voice of the customer to understand their needs and communicate feedback to Product teams.
Requirements
- 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
- Extensive experience working in a sales cycle and engaging with clients on a regular basis
- Experience modifying preconfigured solutions to meet complex problems
- Demonstrated prior experience working in a highly matrixed and complex organization
- Payments or Fintech experience
Responsibilities
- Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
- Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
- Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
- Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
Other
- Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies.
- As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients’ needs.
- As a Product Solutions Manager in payments, product mgt in receivables, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales.
- You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.
- Demonstrated prior experience working in a highly matrixed and complex organization
