Ferguson is seeking an HVAC Technical Support Product Specialist to provide technical product expertise to their outside sales and field partners for the brands they support, aiming to simplify complex projects and ensure customer success and satisfaction.
Requirements
- 3+ years of HVAC field experience and/or HVAC training experience
- Experience with Trane, American Standard, Mitsubishi, and/or Fujitsu strongly preferred
- Experience reading wiring diagrams, specifications, service diagnostics, and/or application bulletins, preferred
- Strong proficiency with computer and software programs, including all Microsoft Applications
Responsibilities
- Act as the subject matter authority for Residential and Light Commercial conventional and mini split HVAC applications
- Create and maintain consultative technical support relationships with new and existing clients, including providing product suggestions and expertise, conducting client and job-site visits, and collaborating with partners at all levels to provide before and after sales technical support
- Provide technical product knowledge and product training to customers and internal associates via phone call and/or jobsite visits
- Teach in person classes to scheduled training classes, on site dealer classes, or for internal associates
- Establish and foster strong vendor relations, including the ability to follow administrative processes at different manufacturers
- Align technical support goals and maintenance of job performance against job expectations
- Work with other branch personnel to ensure phenomenal customer service from the order to the delivery and beyond
Other
- Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times
- Continually improve product knowledge in order to promote a professional image in the field
- Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of internal and external organizations
- Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests
- Proven time management and organizational skills
