East Bay BMW is looking for a Product & Inventory Specialist to explain and demonstrate vehicle features and technology to customers, aiming to enhance the customer experience at the beginning of the sales process and maintain high customer satisfaction (CSI) standards.
Requirements
- Advanced technology skills
- Basic Computer skills to utilize timekeeping system
- Ability to learn web based applications for customer management
Responsibilities
- Educates customer on current product line options and basic product specifications
- Demonstrate vehicle features and technology features to customer
- Educate customer on optional equipment available for purchase
- Answers questions about the vehicle, technology, and features
- Conducts test drives
- Conduct training classes for current customers on technology
- Ability to learn web based applications for customer management
Other
- Greets customer and determines make, type, and quality of vehicle desired
- Provide product information (brochures) for customers when requested
- Conducts facility tours (service, parts)
- Provides assistance to customers as needed
- Works closely with salesperson
- Supports sales team as needed
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Previous sales and/or customer service experience desired.
- Valid Driver’s License
- Ability to understand and follow instructions.
- Ability to communicate effectively with customers and company personnel.
- The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
- Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers and other employees.
- Ability to add, subtract, multiply and divide.
- Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
- Servant Leadership
- Teamwork through Trust & Respect
- Integrity
- Commitment to Customer Enthusiasm
- Passion for Winning
- Accountability at All Levels
- Commitment to Continuous Improvement
